Refund and delivery terms

01Seller

Services on the MeistrasPro platform are provided, and payments are received, by ServX, MB, company code 308039830, registered address Vėjo g. 12-2, Gindulių k., LT-91276 Klaipėdos r., Lithuania.

Contacts: email info@meistraspro.lt, phone +370 654 62454.

02What you are buying

Only digital services are sold on MeistrasPro. We do not sell or ship physical goods, so physical delivery terms do not apply.

• Credits — a contractor spends them to unlock a client's contact details on a job request.
• “Pro” and “Premium” subscriptions — monthly access to the request feed and additional platform features.
• For clients looking for a professional the platform is free — we charge nothing for submitting a request.

03Prices and payment

All prices are in euros (EUR). The seller is not registered for VAT, so no VAT is added to the price. Current prices are shown on the “Kainodara” page and in your account before you confirm an order.

Orders are paid online through the payment service provider “Paysera” — by bank link or payment card. MeistrasPro never sees or stores payment details (card number, bank credentials). The order is concluded once Paysera confirms the payment.

04Delivery: when and how you get the service

The service is delivered electronically and immediately, so there is no delivery fee and nothing to wait for in the post.

• Once the payment is confirmed, credits are added to your account wallet automatically and the subscription is activated — usually within a few minutes.
• You can see the result in your account: Paskyra → Kreditai or Paskyra → Prenumerata.
• If credits have not arrived or the subscription is not active within 24 hours of payment, write to info@meistraspro.lt — we will fix it or refund you.

05Invoice

An invoice is issued for every paid order. You will find it under Paskyra → Sąskaitos and we send a copy by email.

06Refunds

Paid credits and subscription fees are non-refundable, except in cases required by law and in the situations listed below, where we do refund:

• the service was not delivered through our fault — credits were not added or the subscription was not activated;
• the same amount was charged twice or charged by mistake;
• any other case where applicable law obliges us to refund the amounts paid.

07Right of withdrawal

Paid MeistrasPro services are intended for contractors and are purchased for business purposes, so the 14-day right of withdrawal that applies to consumer contracts generally does not apply to such purchases.

If you purchased the services as a consumer, outside your business activity, contact us — we will assess your case under applicable law. Please note that the digital service starts immediately after payment, with your express consent.

08How to request a refund

Send your request to info@meistraspro.lt.

• Include your name or company name, the account email, the order date and amount, and the reason for the refund.
• We reply within 14 calendar days of receiving the request.
• If the request is granted, the money is returned via the same payment method used, within 14 calendar days of the decision.
• When a refund is made, the corresponding credit balance is deducted from the account and the subscription is terminated.

09Dispute resolution

Please contact us directly first — we resolve most questions within a few business days.

If we cannot agree, a consumer may apply to the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt) or submit a request through the European Commission's online dispute resolution platform at ec.europa.eu/odr. Disputes not settled by negotiation are resolved in the courts of the Republic of Lithuania at the seller's registered office.